Surbiton Art and Sugarcraft Information

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About Us Surbiton Art and Sugarcraft are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Surbiton Art and Sugarcraft
140 Hook Road Surbiton Surrey KT6 5BZ United Kingdom
Phone: 020 8391 4664
Fax: 0870 132 1669
Email: sale@surbitonart.co.uk
VAT GB 720 5035 80

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payments are in GBP only. We accept credit or Debit cards payment. With prior arrangement we will also accept postal order or international money order for payment. If you are shopping from outside UK your credit /debit Card Company will convert the transaction to your own currency.

We do not take payment from your card until it is ready to ship.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always try to contact you first to ensure that the price is acceptable.

Shipping And Handling DELIVERY CHARGE

Please see our delivery info tag in our catalogue page.

Delivery Time
Our aim is to dispatch the orders on the day of completion (Mon- Fri). Depends on the weight, size of the order, location of delivery we use Royal Mail post or by Next Day (non guaranteed) courier services. However due to nature of postal service we cannot guarantee the delivery date. If we foresee any delay, we will try our best to keep you inform. If you need any item urgently, please call us; we will try our best to find any alternative arrangement.

Delivery Schedule Delivery Schedule

We endeavour to dispatch your order within two days of receiving your order. However sometime we may have to wait a few days longer to receive our stock from our suppliers. In these cases it may take up to 5-7 days for the dispatch. If your order is urgent, please let us know so can let you know of any likely delay.

If you have not received the order or not heard from us within 10 days, please contact us immediately. Most cases the delivery company may have taken it back to their depot as there is no one to collect the parcel at the delivery address.

Back Orders We do not back order any items which are not in stock and we will inform you right away,

However with your permision we may delay the delivery to include any items which are out of stock

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8391 4664 (International +44 020 8391 4664) or fax us on 0870 132 1669 or write to us at 140 Hook Road Surbiton Surrey KT6 5BZ United Kingdom

Privacy Policy Surbiton Art and Sugarcraft do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Any edible items, cut to size, video, DVD, books, and any special order items may not returned, unless it is found to be faulty.

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